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We want our customers to be 100% satisfied with their purchases. If you are not completely happy with your garment you may return your items to either a Bachrach Store or ship your items to our returns department if purchased online or through the catalog. We will gladly accept returns and exchanges under the following policy:
Made to Order Adjustment Policy
For any alterations beyond your standard size, we recommend you take your suit to a local skilled tailor to get their expert opinion and make the needed adjustments. If they are unable to adjust your suit as needed, contact Bachrach to request a remake or refund. Because we hand make your suit to order especially for you, refunds and remakes are done on a case by case basis. If you would like to request a remake or refund, you must do so within ten days upon receipt of your suit.
General Merchandise Policy
- Bachrach merchandise that is unwashed, unworn or defective may be exchanged or returned with an original receipt for a complete refund and is subject to no time limit. The refund will be issued in the original form of payment.
- Bachrach merchandise returned with a gift receipt that is unwashed, unworn or defective may be returned for a gift card with no time limit.
- Bachrach merchandise returned without a receipt that is unwashed, unworn or defective will be returned at the current sale price for a gift card with no time limit.
- Gift Cards cannot be redeemed for cash and cannot be applied as payment to a Bachrach charge account.
- Valid identification (Drivers license, state ID, etc.) is required for all return transactions.
- Customer information must be entered into CIS for each return/exchange transaction. This would include the customer name, address, city, state, zip code and phone number.
- Bachrach reserves the right to limit or refuse returns made with or without receipts due to certain circumstances, which include unusual frequency, excessive total dollar amounts, and/or returns in multiple store locations.
Please send all returns and exchanges to Bachrach, One Bachrach Ct., Decatur, Illinois 62526Sale Adjustment Policy
Unless otherwise stated with individual promotional disclaimers, Bachrach will offer a one-time price adjustment credit for any price changes that occur within 14 days from the date that your merchandise has either shipped from our warehouse, (online and catalog orders) or been purchased in our stores. For an adjustment on store purchases, please bring your receipt into one of our stores.
Please contact a Bachrach customer service representative at 800.222.4722 for assistance on all online and catalog orders.
Bachrach reserves the right to withhold from selling returned merchandise.
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