Returns & Exchanges

Bachrach aims to provide customers with complete satisfaction. If you are not satisfied, we are here to work with you until you are.

Returns & Exchanges General Policy:

  • Free shipping and exchanges, unless otherwise stated.
  • Free returns for any items discounted at less than 50% off its original price. Otherwise, the cost of your return label will be deducted from your refund.
  • We will gladly accept a return or exchange of merchandise in the condition in which it was sent (unused, unworn, and with tags) up to 15 days after it has been received.
  • Final sale items, shipping charges, and gift cards are non-refundable.

Returns & Exchanges Procedure:

  • Proceed to our contact information form below.
  • Select “Returns & Exchange” in the Department drop-down. In the comment box, briefly describe the reason for the return and note whether you would like a store credit, refund, or exchange.
  • We hope to respond within one business day with an email explaining the return instructions.
  • Once we have received your package, we will ship the exchange or issue the refund within 5-7 business days. If you requested a refund, please allow an additional 2-3 business days for your bank to process the payment.

Contact Information

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